At Medizyine, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. However, if you encounter any issues with your order, our Refund and Returns Policy is here to assist you. Please read the following guidelines carefully.

1. Refund Eligibility

We process refunds under the following circumstances:

• Damaged or Defective Products: If the product delivered is damaged, defective, or tampered with, you are eligible for a refund or replacement.

• Incorrect Product Delivered: If you receive the wrong product, we will provide a replacement or issue a refund.

• Prescription Verification Issues: If we cannot fulfill your order due to invalid or missing prescription details, a refund will be processed for the unfulfilled items.

2. Non-Refundable Items

For safety and hygiene reasons, the following items are not eligible for returns or refunds:

• Opened or used medicines.

• Perishable goods such as dietary supplements or wellness products.

• Items purchased under a final sale or promotional offer.

3. Return Policy

Eligibility for Returns:

• Products must be unused, in their original packaging, and with all labels intact.

• Returns must be initiated within 7 days of delivery.

How to Initiate a Return:

1. Contact our customer support team via email or phone to request a return.

2. Provide your order details, including the order number and reason for the return.

3. Once approved, we will arrange for the product to be picked up or guide you on how to send it back to us.

4. Refund Process

Refund Methods:

• Refunds will be credited to the original payment method (e.g., credit/debit card, bank account) within 5-7 business days of approval.

• For cash on delivery (COD) orders, refunds will be processed via bank transfer. You will need to provide your bank account details.

Refund Timeline:

• Refunds for eligible returns are processed once the product has been inspected and approved by our team.

• In case of order cancellation before dispatch, the refund will be initiated immediately.

5. Cancellation Policy

• Orders can be canceled before they are dispatched. You can cancel an order by contacting our customer support team.

• If the order has already been shipped, it cannot be canceled.

6. Important Notes

• Retain the original invoice and packaging for a smooth return/refund process.

• Medizyine reserves the right to refuse refunds or returns if the product does not meet the eligibility criteria.

• Refunds for partial orders will be calculated based on the value of the returned items.

7. Contact Us

If you have any questions or concerns about your order, our team is here to help:

• Email: customerhelp@medizyine.com

• Phone: +19252629727

Thank you for choosing Medizyine. Your trust is important to us, and we are committed to providing a safe and seamless shopping experience.