At Medizyine, customer satisfaction is our priority. We strive to ensure that you receive the right products in the best condition. If you are not satisfied with your purchase, please review our return and refund guidelines below:

Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• You may return a product if:
• It is damaged on arrival.
• You received the wrong item.

Non-Returnable Items

• Opened or partially used medicines and health products.
• Products without original packaging or labels.
• Items returned after the 7-day window.

Refund Policy

• Refunds are provided only for:
• Damaged or incorrect items.
• Lost or undelivered orders.
• Refunds will be processed to your original payment method once the return is approved.
• Please allow 5–7 business days for refund processing.

Return Process

• Contact our support team at customerhelp@medizyine.com with your order details and reason for return.
• Our team will guide you through the return procedure.
• Once the product is received and inspected, we will process your refund or replacement.

Important Notes

• Customers are responsible for providing accurate shipping information.
• Medizyine is not responsible for delays caused by carriers, public holidays, or incomplete information.
• We always use plain, discreet packaging to protect your privacy.